Terms of delivery

Delivery zone

• lolena.ch ships exclusively within Switzerland.
• We work with Swiss Post for all our deliveries.

Shipping costs and delivery times

• Free delivery on orders over CHF 50.
• For orders under CHF 50, delivery charges vary according to the shipping method chosen.

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Economical

PostPac Economy

• Rate: CHF 8.50 for parcels up to 2 kg
• Delivery time: 2 working days (Monday to Friday)
• Advantage: Ideal for non-urgent shipments

“Distribution in 2 working days, Monday to Friday.

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Fast

PostPac Priority

• Price: depending on weight and size of package (example: x CHF up to 2 kg)
• Delivery time: 1 working day (Monday to Friday)
• Saturday option: Distribution also possible on Saturdays
• Advantage: Fast next-business-day delivery

“Distribution on the next working day, Monday to Friday; distribution also possible on Saturday.”

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Further information

• A proof of shipment (tracking number) will be provided so you can follow the progress of your parcel.
• In the case of overweight packages (bulky or over 2 kg), shipping costs may vary.
• Deliveries are only made to addresses in Switzerland.

If you have any questions about delivery or order tracking, please do not hesitate to contact us. We’ll be happy to help.